Product(s) Issues

If I have an issue with an order, broken bottle, oil leaked or the order is not correct, what do I do?
  You can email a ticket to support@bepure.ly, include photos if something is broken and/or has leaked. Or you can call and speak with one of PURELY&#...
Thu, 14 Jan, 2016 at 11:47 AM
My diffuser stopped working, what is the policy for returning it and/or replacing it?
The diffuser is not eligible for a cash refund under any circumstances. The diffuser is covered under a limited warranty for the first year. Within 60 day...
Thu, 14 Jan, 2016 at 11:55 AM
What is the policy for returning essential oil products?
  Within 30 Days of Purchase:   Unopened Product: We will refund the purchase prices and applicable taxes paid (minus shipping and 10% processing ...
Mon, 6 Jul, 2015 at 3:51 PM
What is PURELY's return policy on their products (oils, accessories, etc)?
  Return Policy on Consumable Products:   You may cancel a transaction without penalty or obligation, within THREE business days.   Within 30 ...
Wed, 1 Jun, 2016 at 3:28 PM
I received melted product
PURELY™ creates superior products using natural butters that are soft and have a melting point of 74 - 80 degrees Fahrenheit. Due to the extensive heat of ...
Thu, 12 Oct, 2017 at 4:19 PM
Product Separation
Most PURELY™ products are handcrafted in small batches. You may notice discoloration due to the herbs, oils, butters and/or essential oils used. Each produ...
Thu, 12 Oct, 2017 at 4:18 PM